Returns & Exchanges
At SlabstudioHongKong, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for items in their original, unused condition.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization.
Package Your Items
Securely pack the items in their original packaging, ensuring all tags and protective materials are intact to avoid damage during transit.
Ship the Parcel
Affix the provided return label or ship the package through your preferred carrier to our Hong Kong distribution center.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing