Frequently Asked Questions

Everything you need to know about shopping with SlabstudioHongKong

What are your standard shipping times?

We typically process orders within 1-3 business days. Domestic shipping within Hong Kong takes 2-4 days, while international shipping varies by destination, usually ranging from 7-14 business days.

Do you offer international shipping?

Yes, we ship our curated retail products worldwide. Shipping costs and delivery estimates are calculated at checkout based on your specific location.

What is your return policy?

We offer a 14-day return window for unused items in their original packaging. Please contact our support team to initiate a return request and receive a return authorization.

How can I track my order?

Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and local digital payment options such as Apple Pay and Google Pay.

Are the products authentic and quality-checked?

At SlabstudioHongKong, we pride ourselves on quality. Every item undergoes a rigorous inspection process to ensure it meets our high standards before being shipped to your door.